Absolute Honesty or The Skilled Facilitator Fieldbook

Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity

Author: Larry Johnson

WorldCom. Enron. Tyco. Shocking accusations of dishonesty and silent complicity have dominated headlines recently, and cost the American economy trillions of dollars. Clearly, dishonesty doesn't pay.Drawing from these stories, as well as from more positive ones, Absolute Honesty shows how to establish and maintain a culture where honest communication is the norm, and employees can speak openly without fear of retribution. The book illustrates the impact that truthfulness and accountability can have on organizations, attacking the sort of passivity that allows little lies to grow into giant disasters. Structured around the Six Laws of Absolute Honesty, this insightful book goes beyond simply extolling the virtues of ethics to provide a template managers can use to maintain an environment of healthy debate. It also contains a toolbox of techniques anyone can apply to improve his or her ability to confront and resolve difficult issues. Companies can reap huge benefi ts from cultivating an atmosphere of trust. Absolute Honesty is an important, timely book that provides readers with the tools and strategies to establish a culture in which communication thrives and results speak for themselves.

Larry Johnson (Scottsdale, AZ) is an internationally renowned speaker and consultant whose clients include Lloyd's of London, Harley-Davidson, and Nordstrom. Bob Phillips (Bend, OR) has more than 30 years' experience as a human resources professional, including vice president positions at Tektronix and Thomson Multimedia.

syndicated columnist - Cecil Johnson

Absolute Honesty rises above most of the other books proclaiming honesty as the best policy that have flooded the market since the Enron and WorldCom scandals broke.

Table of Contents:

	Acknowledgments
Pt. 1	The Challenge	1
Ch. 1	The Naked Truth	3
Ch. 2	A Culture of Absolute Honesty	22
Pt. 2	The Six Laws of Absolute Honesty	53
Ch. 3	Absolute Honesty Law #1: Tell the Truth	55
Ch. 4	Absolute Honesty Law #2: Tackle the Problem	82
Ch. 5	Absolute Honesty Law #3: Disagree and Commit	111
Ch. 6	Absolute Honesty Law #4: Welcome the Truth	143
Ch. 7	Absolute Honesty Law #5: Reward the Messenger	176
Ch. 8	Absolute Honesty Law #6: Build a Platform of Integrity	203
Pt. 3	Where Do We Go from Here?	243
Ch. 9	Building an Ethical Infrastructure	245
Ch. 10	Key Points to Help Your Implementation Efforts	255
	Notes	279
	Index	287

Books about marketing: Cost Mgmt Strategies for Business Decisions or Financial Accounting

The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coaches

Author: Anne Davidson

The Skilled Facilitator Fieldbook is based on the same proven principles outlined in Schwarzs groundbreaking book. The Skilled Facilitator Fieldbook is the next-step resource that offers consultants, facilitators, managers, leaders, trainers, coaches, and anyone that works within the field of facilitation, the tools, exercises, models, and stories that will help them develop sound responses to a wide range of challenging situations. The book spans the full scope of the successful Skilled Facilitator approach and includes information on how to get started and guidance for integrating the approach within existing organizational structures and processes.

Table of Contents:

1	The skilled facilitator approach	3
2	The group effectiveness model	15
3	Using facilitative skills in different roles	27
4	Understanding what guides your behavior	33
5	Ground rules for effective groups	61
6	The diagnosis-intervention cycle	69
7	Thinking and acting systemically	75
8	Contracting with groups	89
9	Jointly designing the purpose and process for a conversation	103
10	Process designs	107
11	Basic facilitation : what can be accomplished? : what cannot?	115
12	Do the math : creating a realistic agenda	119
13	Beginning meetings : introductions and guidelines for working together	125
14	Introducing the ground rules and principles in your own words	131
15	Using the group effectiveness model	135
16	Helping group member s focus on interests rather than positions	145
17	Developing shared vision and values	149
18	Helping groups clarify roles and expectations	159
19	Using the skilled facilitator approach to strengthen work groups and teams	171
20	Using the ground rules in e-mail	181
21	Ways to practice the ground rules	189
22	Some tips for diagnosing at the speed of conversation	195
23	Opening lines	201
24	Reducing the skilled facilitator jargon	207
25	Now what do I do? : using improve to improve your facilitation	211
26	Ground rules without the mutual learning model are like houses without foundations	217
27	Writing and analyzing a left-hand column case	235
28	Holding risky conversations	249
29	Exploring your contributions to problems	255
30	Moving toward difficulty	261
31	Responding to silence and interruptions an d enabling members to talk to each other	269
32	Raising issues in or out of the group	273
33	Finding your voice	279
34	Being a mutual learner in a unilaterally controlling world	287
35	Introducing the skilled facilitator approach at work : pitfalls and successes	293
36	Bringing it all back home, or open mouth, insert foot	299
37	A carp in the land of koi	305
38	Daily challenges of a facilitative leader	309
39	Learning to live our philosophy	315
40	Helping a team understand the system they created	323
41	"I can't use this approach unless my boss does"	331
42	How to stop contributing to your boss's and your own ineffectiveness	335
43	Developmental facilitation	339
44	Guidelines for theory-in-use interventions	349
45	Introducing the core values and ground rules	361
46	From learning to lead to leading to learn	367
47	Reflections of a somewhat facilitative leader	377
48	Integrating the skilled facilitator approach with organizational policies and procedures	383
49	360-degree feedback and the skilled facilitator approach	391
50	Implementing a 360-degree feedback system	403
51	Do surveys provide valid information for organizational change?	409
52	Using the skilled facilitator approach in different and multiple cultures	413
53	The drama tr iangle : a unilateral control program for helping others	421
54	Using creative and survival cycles to see and shift mental models	433
55	The skilled facilitator approach and the Myers-Briggs type indicator	437
56	Applying the skilled facilitator approach to a systems thinking analysis	447
57	The facilitative coach	457
58	Becoming a facilitative trainer	479
59	Being a facilitative consultant	495
60	Using the skilled facilitator approach as a parent	505
61	Running for office in a unilaterally controlling world	511
62	Using the facilitative leader approach in public office	515
	Afterword : some important lessons	521